Privacy Policy

1. Introduction

At Basho by Shivangi, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping address, and billing address when you place an order.
  • Payment Information: All payment transactions are processed through secure third-party gateways (Razorpay). We do not store your credit/debit card details on our servers.
  • Usage Data: Information on how you access and use the website, including device type, browser details, and pages visited (via cookies/analytics).

3. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders (shipping, communication).
  • To send order confirmations and updates.
  • To improve our website functionality and customer service.
  • To send promotional emails or newsletters (only if you have opted in). You can unsubscribe at any time.

4. Data Sharing & Third Parties

We respect your privacy and do not sell your personal data to third parties. However, we share necessary data with trusted service providers to run our business:

  • Logistics Partners: To deliver your orders.
  • Payment Gateways: To process secure payments (e.g., Razorpay).
  • Analytics Providers: To help us understand website traffic (e.g., Google Analytics).

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and cart contents. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

6. Security

We implement industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to request access to the personal data we hold about you or request its deletion. To exercise these rights, please contact us at hello@basho.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.